Woodcrest Wellness ('we,' 'us,' or 'our') is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telehealth services.
Information We Collect: We collect personal information you provide directly, including name, email, phone number, date of birth, address, health history, and payment information. We also collect information automatically through cookies and analytics tools.
How We Use Your Information: We use your information to provide telehealth services, process prescriptions, communicate with you about your care, process payments, comply with legal obligations, and improve our services.
HIPAA Compliance: As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA Privacy and Security Rules.
Data Security: We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or destruction.
Third-Party Sharing: We do not sell your personal information. We may share information with healthcare providers involved in your care, pharmacies fulfilling your prescriptions, payment processors, and as required by law.
Advertising Measurement (Meta Pixel): We use the Meta Pixel, provided by Meta Platforms, Inc., to measure the effectiveness of our advertising and to optimize ad delivery. It records page views, add-to-cart, checkout-start, and purchase events, along with order value, currency, quantity, and an anonymous product code, plus standard browser data such as IP address, device information, and cookies. We never send medication names, treatment categories, health information, or your name or email to Meta. The Meta Pixel is not loaded for visitors in the EU, EEA, UK, or Switzerland. You can opt out of ad personalization in your Meta ad preferences or by blocking third-party cookies in your browser.
Your Rights: You have the right to access, correct, or delete your personal information. You may also request a copy of your health records or restrict certain uses of your information. Contact us to exercise these rights.
Data Retention: We retain your information for as long as necessary to provide services and comply with legal obligations. Health records are retained in accordance with applicable state and federal requirements.
Contact Us: For privacy-related questions or concerns, contact our Privacy Officer at privacy@woodcrestwellness.com.
Last updated: June 2026. If you have questions about this policy, contact us at support@woodcrestwellness.com.